Routine appointments can be scheduled by contacting the office during regular office hours. Please leave a message if we are unable to answer, and someone will get back to you the same day (on working days), or on the next working day. Please let us know if you have a preference regarding day/time of appointments, we try our best to accommodate our patient’s requests.
Your scheduled appointment time has been reserved specifically for you. We request 24-hours notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment. After missing your third appointment without notifying us 24 hours in advance, you are subject to being charged an additional fee.
Orthodontic treatment for the most part involves very few true emergencies. See ‘emergency care’ for detailed information on dealing with specific situations. If there is a problem/situation that you cannot take care of on your own, please call the office immediately. We try to see patients the same day to bring the problem under control (so that pain or discomfort due to the situation is minimized). It is usually not possible to do a repair at an emergency visit, but you will be scheduled for the required appointment.
If you have an emergency after hours, please leave a message on the emergency line and the doctor will get in touch with you as soon as possible.